Downloading dmap file from illumina

Click Start Download. Best practices: Make sure that the two types of information you enter in the Primary and Verification fields are associated, eg, the correct Box ID for a barcode, or the correct Sales Order number for Box ID. Make sure the download location computer or network has sufficient disk space. For large orders of BeadChips or to improve download speed: Download in smaller batches using the box IDs or barcodes in the primary field, rather than the sales order number or purchase order number.

Download to the local drive instead of a network drive. Contact Us Technical Support techsupport illumina. Share Desktop. Other Support Safety Data Sheets. Illumina recommends the following to optimize DMAP file download success: Verify that your input is entered correctly. Verify that the Primary and Verification fields are associated.

Verify that you are using the latest version of the Decode File Client from the Illumina support site. Verify that your system is connected to the internet. Verify that your firewall is set up to allow Decode File Client data through your network. Verify that your download folder has enough available free space for the download. Limit your download selections to files or fewer.

At least 24 hours have passed since the BeadChip was shipped. What information is stored as part of the DMAP download session? Decode File Client shows the error "Unable to connect to server. This error is caused by one or both of the following issues: Decode File Client data is blocked by your company's firewall. Try connecting to another site to rule out internet connection issues.

Wait at least 15 minutes and retry the DMAP download. If the problem persists, contact Illumina Technical Support. Decode File Client shows the error: "The files for this chip cannot be located. Decode File Client cannot find the correct chip barcode.

What should I do? Decode File Client shows the error: "Chips with errors!!!! One or both of the following could have caused the issue: There was a failure or interruption during DMAP download. When this happens, verify that your computer is connected to the network and that the network is up. Then retry the download of the chips. The DMAP file could also be corrupted. Verify that all chips have downloaded all sections. To do this, make sure that for each sample on the chip, there are one or more R C0 files.

Download custom product files from MyIllumina. Download manifest files from the Array Downloads page. Use the Product and Support Files filter to narrow down file types. Cluster Files Describe the cluster positions for a standard Illumina genotyping array. Use these files to create genotype calls and analyze data in Illumina's GenomeStudio software. Standard Beadchip Products Download.

Infinium Beadchips Download. Contact Us Technical Support techsupport illumina. Share Desktop. Other Support Safety Data Sheets. Product Lot Tracker. Take Back and Recycle Program.