Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied.
Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. Level 1. Message 1 of HP Recommended. Product: dnf MFP. Operating System: Microsoft Windows 10 bit.
Tags 2. Tags: dnf MFP. Accepted Solutions. Message 3 of I would like to know the following information to assist you better: How is the printer connected USB or a network? Are you trying to install the drivers using a disk that came with the printer or have you downloaded the drivers from the HP website?
Is the printer able to make a copy? Because if copy works then the scanning hardware in the printer should be okay. But first let us uninstall any existing printer drivers from the root level using the below steps: In Windows, search for and open Programs and Features.
Select your HP printer. Select Uninstall. In Windows, search for and open Devices and Printers. If you see it listed, right-click on it and choose "Delete" or "Remove Device. This document is for HP printers and computers with Windows When you connect the printer to your computer wirelessly, with a USB cable, or an Ethernet cable, Windows 10 does not automatically install the built-in printer driver.
This video shows the steps to follow if the built-in driver failed to install in Windows Click here to see this video in full screen on YouTube. Step 1: Remove the printer from Devices and Printers Remove any icons for your printer from the Devices and Printers folder. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
Search Windows for devices , and then click Devices and Printers in the list of results. Right-click the printer icon for your printer, and then click Remove Device. Follow the on-screen instructions to complete the process.
Step 2: Connect your printer to the computer Before installing the built-in driver, connect the printer to the computer or to your wired or wireless network. Refer to the section that matches your connection type for steps to connect the printer. Make sure your computer is turned on and connected to the Internet. If a Found new hardware window displays, follow any prompts to install the driver, and then try to print.
If you can use your printer , your driver installed, and you do not need to continue with the steps in this document. Continue to the frequently asked questions in this document for more information. If you cannot use your printer , continue to the next step. Step 1: Connect the printer with the Wireless Setup Wizard Most printers with a touch or text navigation control panel have a Wireless Setup Wizard tool available through the Setup, Network, or Wireless menu. Use the guided tool to select your network name and then enter the password to connect the printer to your network.
If your printer does not have one of these control panel types, continue to the next step. Gather the following items:. Network name SSID. A computer that is connected to your wireless network. Your wireless-capable printer : Place it close to the computer during the installation. On the printer control panel, touch the Setup , Network , or Wireless menu. Touch Wireless Setup Wizard , and then follow the on-screen instructions to connect the printer.
Consult your printer and wireless router manuals to confirm if they support it. If not supported, you must use the USB or wired connection type if available to use your printer with this driver. This video shows how to use Wi-Fi Protected Setup to connect to a wireless network. Step 5: Restart the computer, printer, and router Restarting network devices can resolve many network or communication errors.
Complete any tasks or downloads in progress before you continue. Close all running programs on your computer, including the HP software installation window, and then turn off the computer. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status. Step 6: Uninstall the HP software Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.
Uninstall the HP software, then restart the Mac. Click Finder in the Dock. Double-click HP Uninstaller , then follow the on-screen instructions to remove the HP software from the computer.
Continue to the next step. Step 7: Reinstall the HP software Go to the HP website to download and install the most current version of the Mac driver and software for your printer. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printer , type your printer model number, and then click Submit.
The software results page for your printer displays with the default operating system selected. If you need to change the operating system, click Change , select your version, and then click Change.
Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays. Follow the on-screen instructions to set up the printer connection and install the software. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.
What if a scanner connection error displays after installing the HP driver? If a connection or communication error displays when you try to scan, go to one of the following documents, depending on your connection type, to troubleshoot the issue. Network Scanner Connection Error Mac. What if I do not know my wireless network name or password?
What if I get a message that my operating system is not supported? Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly.
Need help troubleshooting? Just ask. Try asking HP's Virtual Agent.
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